In our last newsletter, I discussed the importance of emotional intelligence in leadership. In this newsletter, we are going to focus on four actions that you can do to encourage your team members. These four actions include expecting the best, paying attention, personalizing recognition, and setting the example. All of these are great actions that […]

In business today, it is a dog eat dog fight to win or retain your customers. Every company, leader, and employee should be looking for that edge that takes their organization or themselves to the next level of performance. One edge that researchers have found to make a difference is Emotional Intelligence. “Emotional Intelligence (otherwise […]

Coaching is an essential tool in your leadership toolbox and should be pulled out on a regular basis. Your coaching tool can be used to address an actual performance issue in order to get an employee to their expected performance, or it can be more impactful when used to help an employee grow and improve […]

As we start a new year, it can be a time of excitement for what is to come. What are our goals for the year? How do we, our team, or our organization need to be different a year from now? The new year is also an opportunity to look back on the past year. […]

One of the most challenging situations in the workplace is dealing with difficult people. Whether it’s a difficult coworker, boss, customer, or client, dealing with difficult people can be frustrating. As a leader, it is important that you know how to deal with difficult people effectively. You can enhance your ability to deal with difficult […]