Coaching is an essential tool in your leadership toolbox and should be pulled out on a regular basis. Your coaching tool can be used to address an actual performance issue in order to get an employee to their expected performance, or it can be more impactful when used to help an employee grow and improve […]

As we start a new year, it can be a time of excitement for what is to come. What are our goals for the year? How do we, our team, or our organization need to be different a year from now? The new year is also an opportunity to look back on the past year. […]

One of the most challenging situations in the workplace is dealing with difficult people. Whether it’s a difficult coworker, boss, customer, or client, dealing with difficult people can be frustrating. As a leader, it is important that you know how to deal with difficult people effectively. You can enhance your ability to deal with difficult […]

Much of our workday is spent communicating with people by leading meetings, talking to customers, solving problems, leading your team in projects, providing updates to the team and/or organization, and discussing employee performance issues. I’ve often referred to communication as the “life-blood” of an organization. Clear communication is imperative for leaders. “Good communication is an […]

Ronald Reagan once said that “peace is not the absence of conflict; it is the ability to handle conflict by peaceful means.” All of us will experience conflict both individually and in groups, but the ability to manage through that conflict will separate the high performing leaders and teams from the rest. Conflict is normal. […]